Situation
Oracle’s cloud platform (OCI) was at risk of losing strategic enterprise clients due to poor product experience.
Task
We needed to retain these high-value accounts by improving the product experience and aligning on a long-term roadmap..
Action
I led a 2-day Customer Advisory Board with C-level clients and OCI leadership, using Design Thinking workshops to surface pain points and co-create solutions. We captured feedback visually and turned insights into both immediate product updates and a 5-year strategy.
Result
We prevented client churn, launched solutions like a billing calculator and improved technical documentation, and influenced key OCI initiatives —including Azure interoperability and white-label cloud offerings.
